Last updated: September 16, 2026

1. Information We Collect

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, and clinic details when you create an account.
Patient Records: Veterinary patient data including medical history, treatments, and prescriptions that you enter into the system.
Payment Information: Billing details processed securely through our payment processors (Stripe, PayPal). We do not store credit card numbers on our servers.
Usage Data: Log data, device information, and interaction patterns to improve our service.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activity patterns
Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Security

We implement industry-standard security measures to protect your personal information, including AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular security audits, role-based access controls, and automated daily backups with 30-day retention.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share information with trusted service providers who assist us in operating our platform, subject to confidentiality agreements.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can do this through your account settings or by contacting us directly. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@veterinaryclinicsoftware.com.

Privacy Policy